At Cosypure we want to make sure you are happy with your purchases from us, so we offer a return policy in case you are not completely satisfied with a product.
Conditions for return
- The return must be made within fourteen days of receipt of the goods.
- The product must be unused and in perfect condition.
- The product must be in its original packaging.
Return procedure
- Please contact our customer service team at [info@cosypure.com] to announce the return and receive further instructions.
- Pack the product securely in its original packaging.
- Fill out the return form included with your order and include it in the package.
- Please return the package to the following address:
CosyPure
Returns department
Düsseldorfer Str. 30
73431 Aalen
Germany
refund
After we have received and inspected the return, we will refund the purchase price of the product plus standard shipping costs. The refund will be made within fourteen days of receipt of the return.
Please note that return shipping costs are your responsibility and will not be refunded.
Exchange
If you would like to exchange a product, please contact our customer service team to arrange the exchange. We will be happy to help you select an alternative product and arrange the exchange.
If you have any questions about our return policy, please do not hesitate to contact us at [info@cosypure.com].
Your Cosypure team
